Hello folks,
Is there anything that can be done? Or is my only option to backup my harddrive and re-install windows?
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Hello folks,
Is there anything that can be done? Or is my only option to backup my harddrive and re-install windows?
It is always good to backup your hard drive and re-install your operating system when your computer has a malware attack.
Did you try restarting the machine into SAFE mode ? Review the 2 articles below.
WINdows 8
http://support.microsoft.com/kb/2809468
restart the system into Safe mode
http://www.bleepingcomputer.com/tuto...-in-safe-mode/
Turn off your pc. Wait about a minute.
Restart your pc. And right away, tap & retap the F8 Function-key on your keyboard.
You should see Windows Advanced Options menu.
Select Safe Mode
NOTE: if the F8 function key-method did not prove useable, some systems may use F5 instead.
And on some systems you may need to press the F2 function key to get hardware boot options.
If you go at it methodically ( even if you repeat it a few more times ) eventually you likely can get to Safe mode and from there you would be able to look at and possibly change some things.
Do tell us if you have the Windows 8 operating system DVD or recovery media.
Windows 8, 8.1 have a applet to make recovery media ( but one would have had to make them when Windows was running).
Do tell us what sort of backups were made in the past for this system.
Select the Start button, then select Control Panel > System and Maintenance > Backup and Restore.
Choose Select another backup to restore files from, and then follow the steps in the wizard.
If your Windows computer is not booting after removing malware, it's possible that the malware removal process may have affected critical system files or configurations. Here are some steps you can try to resolve the issue:
1. Start in Safe Mode: Restart your computer and repeatedly press the F8 key before the Windows logo appears. This should bring up the Advanced Boot Options menu. Select "Safe Mode" or "Safe Mode with Networking" and press Enter. Safe Mode loads a minimal set of drivers and services, which can help troubleshoot booting issues.
2. Perform System Restore: In Safe Mode, you can try performing a system restore to a previous point in time when your computer was functioning properly. Open the Start menu, type "System Restore," and select the matching result. Follow the on-screen instructions to choose a restore point and initiate the restoration process.
3. Use Startup Repair: If System Restore is not an option or doesn't resolve the issue, you can try using the Windows Startup Repair tool. Boot into the Advanced Boot Options menu as described in Step 1 and select "Repair your computer." Follow the prompts to initiate the Startup Repair process, which will attempt to fix any issues preventing Windows from booting.
4. Rebuild BCD: In some cases, the Boot Configuration Data (BCD) might be corrupted, causing booting problems. You can rebuild the BCD by using the Command Prompt in the Windows Recovery Environment. Boot into the Advanced Boot Options menu, select "Repair your computer," and choose the Command Prompt option. Then, follow the steps outlined in Microsoft's official documentation to rebuild the BCD.
5. Use Windows Installation Media: If none of the above steps work, you can try using Windows installation media to repair your computer. Boot from the installation media, select your language preferences, and choose the "Repair your computer" option. From there, you can try options like Startup Repair, Command Prompt, or reinstalling Windows while keeping your files intact.
If the issue persists or you're not comfortable performing these troubleshooting steps, it's recommended to seek professional assistance or contact the technical support of your computer manufacturer or an experienced IT professional. They can provide further guidance based on your specific situation.