What people search in a hosting company rahter than 24/7 phone and mail support ?

[2funhosting]

Now most of the hosting company providing 24/7 support by live chat and ticketing. Other than every hosting company should provide exact solution to the customer problems. Some of the support team will not listen to the customer problem. Response time is an another important factor, respond as soon as possible. Some support team has canned response like "we are checking this". Don't use this kind of reply. Check the issue and give what you have found and what you can do.

[KernelPanic]

If the service is stable you wont need canned responses like ''we are checking'' ... the most important is the stable service.

[2funhosting]

Ya right ! but I heard this kind of response from my friend who take a host from a company and that's why he moved from there.