Have you been bored about the complaints from customers because of the time difference.It means you have to give them response at night, which will be the obstacle for your limited sleeping time, do you think so? Now, you can take consider about support ticket system , which is very host in business online company. It is because of the following features:
· Easy to use
· 100% web-based
· Cross-browser
· Cross-OS
· Customer self-service system
· Email synchronization
· Smart assignment logic
· Elaborate reports
· Flexible customization
· FAQ section / knowledgebase
· Ticket tracker
· History/logger