One of the most popular IT help desk software programs, according to consumer reviews, is iKode helpdesk server. It is a SaaS, here are the benefits it can bring:
1.The best SaaS support ticket system can be accessed to any of your browser - which means there is no obstacle of installing and using it.
2.It is reliable to say that a well-run SaaS software company will have access to better talent and fulfill better practices . Which is the paramount competence of SaaS.
3.SaaS enables the IT organization to OFFE best-in-class ITSM service to their customers with lower cost.
4.It allows you to automate help desk processes, record and manage online customer requests, assign tasks, check the solutions to your company staff.
5.You can customize support sidebar and form on your site. Both the position and shapes can designed as you like.